Refund policy

 RETURN/EXCHANGE POLICY

We appreciate your order and take your business seriously. As a result, we will accept products for return or exchange within 30 days of purchase or receipt of goods by delivery.  Merchandise must be unused, in the same condition you received it and accompanied by its original itemized receipt or packing slip. We do not accept returns on used batteries. We guarantee safe delivery of our products. If it does not arrive as advertised we will replace the item(s).

 

Quality Control

Each part may contain slight variations in color, shape and finish. These slight variations occur with any part manufacturing process and should be considered characteristics unique, not less functioning and/or not flaws.  To be sure high quality products are produced, our manufacturing team inspect every piece at each step of our creation process.  However, we are human; and we occasionally make mistakes. If we have sent you the wrong item, failed to properly inspect your piece for flaws, or something occured in the shipping process causing damages to your order, we first and foremost apologize.

And second, we will correct the situation by providing a replacement at no cost to you, within 30 days of notification. We will pay to have the defect part shipped back to us.

Please email us at sales@meledesignfirm.com  to make arrangements.

 

Return Shipping/Exchanges

Items must be returned in original packaging material if possible.  You will be responsible for return shipping charges and shipping charges of your replacement piece. If you need to ship a return or exchange to us, please email us at sales@meledesignfirm.com  to make arrangements.